Shipping Info
Free shipping on orders f79 (GBP). Otherwise, a shipping fee of f5.99 will be chaged.
To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is
correctly entered and includes all relevantapartment numbers, and route
information (if applicable) is critical for ensuring timely delivery. We are notand/or required information. The use of correct abbreviations, street numbers, building orresponsible for lost, misplaced, or incorrectly delivered shipments if the address
provideat checkout is incorrect or incomplete. If a parcel is returned due to refusal, incorrect address, or other personalreasons, the customer will be responsible
for the reshipping cost.
Order Processing
· Afer the order has been paid the wareouse needs 1-3 days to process your order. You wl receive a notification by email once your order has beenshipped.
· During holidays and peak sales, your order processing may be delayed, but we will process and ship as soon as possible.
· Order changes and cancellations can only be made before shipment.
International Shipping
· We have established cooperative relations with many logistics service providers and aim to deliver allpackages within the quoted time fiame. Most of ourproducts will be shipped out directly from our China warehouse via YunExpress,SF Express, China Post, FedEx and UPS. To improve delivery speed andteliabliy. some of our parcels are now shipped directly from our UK warehouse. Please note that your order may anive in mulliple parcels, as items couldbe dispatched from different locations.
Standard Shipping (YunExpress, SF Express, China Post): 15-21 days.
Priority Shipping (YunExpress): 8-14 days.
Express Shipping (FedEx, UPS, DPD): About 7-9 days.
UK Domestic Standard Shipping (Royal Mail): 3-5 days(Dispatch time from warehouse: within 24 hours,excluding weekends and public holidays).
Notes:
- All of the above delivey times are estinates only. Delivery tme wll vay by county depending on the eflciency and expediency o your counlty's postalservice. Based on our historical timeliness data, more than 90% of our orders are delivered within the estimated time.
- During holidays and peak sales, orders may take longer.
- Once shipped. an order's tackng inlormation s outsid of ou coutol, and as uch as wed lie to be tere, inal delvey s out of our hands We does not oldar acept responsibiliy for packages that have been reported as delivered by the carie, We do not isue refiunds or credits for packages that the carrier confins asbeing delivered.
- Recent orders to the Unted States have been aftected by changes in customs policies. Expres Shiping recipients are now requred to pay customs duties uponnotification. If you receive such a request. please prepay the fee on your behalf and then contact our customer service team for futher assistance
Import Duties
· We have joined the EU's 1OSS systen. For orders shipped to the European Union using the Standard Shipping and Priorily Shipping, the enlty tax hasalready been paid, so you won't need to pay it again. We are actively working to expand coverage to more countries.
· For orders shipped to the European Union using express shipping, VAT is not included in the listed prices. Applicable import duties, taxes. o hand ing feesmay be charged upon delivery and are determined by local customs authorities
· Please don't refise the package because of the customs or tax charges when the item is delivered. The carier won't be able to retun the itemsto us unlessthese fees are paid. Our only option is to abandon the package in customs and if this happens, we won't be able to offer a refund.
· Orders thal are retuned due to incorect or missing address infomation, shipping fees are non-refundable. We are happy to re-ship the order to you.owever, additional shipping charges will apply to re-ship the items to the correct address.